Refund policy
Refund policy
30-day money-back guarantee, no return needed. If your Scalp Revive Comb isn’t right for you, email us within 30 days of delivery: we’ll refund the product price, and you don’t have to send anything back.
How to request a refund
- Email us at bonjour@scalprevive.store within 30 days of delivery.
- Include your order number and a few words on why the product isn’t right for you. Your feedback helps us improve.
- We’ll reply within 2 business days and process your refund.
Conditions
- Requests must be made within 30 days of the delivery date shown by package tracking.
- The guarantee applies to one refund per customer and per household.
- No product return is required.
Defective or damaged items
If your product arrives damaged or doesn’t work, send us a photo or short video of the issue within 30 days. You choose between a free replacement or a full refund.
Refund timing
Refunds are issued to the original payment method. Depending on your bank, the refund will appear within 5 to 10 business days. Since shipping is free, there are no shipping charges to refund.
Cancelling an order
You can cancel your order free of charge as long as it hasn’t shipped. Email us as soon as possible at bonjour@scalprevive.store.
This policy is in addition to, and does not limit, your rights under applicable consumer protection laws.